FIXED FLIGHT TIMINGS
This is a Daily Fixed Departure Helicopter tour, and all departure timings of each destination is fixed. Therefore, passengers must ensure they report as per the scheduled ETDs on each day of the tour, other-wise they will be considered NO-SHOW.
COVID TRAVEL GUIDELINES
COVID protocols shall be adhered by the passengers and Heli as per the effective mandate of the government. Without adhering to the government guidelines, boarding can be denied to the passengers without refund.
HELICOPTER WEIGHT LIMTATION
Maximum weight capacity of the helicopter is 450 kg (excluding baggage weight).
Passengers are taken on board depending up on the load and temperature conditions. Pilots call will be final. Total weight of all passengers on board must be within this limit. Hence, passengers are required to provide us their exact weights at the time of booking.
PASSENGER WEIGHTS
Passengers have to submit their correct weights at the time of booking. If any change in weight found at the time of their travel from the submitted weights, which would exceed our aircraft’s weight carrying capacity of 450 kg, passenger(s) would be deboarded & cancelled for the Heli-tour without any refund.
OVERWEIGHT CHARGES: ON PER SEAT BASIS ONLY
Overweight charges are applicable @ INR 2000/kg. This will be chargeable to passengers weighing above 75 kg. But excess weight (not exceeding helicopter’s total weight limitation) will only be calculated on the total excess weight above the total permissible weight of all the group members combined, i.e., permissible weight = 75 Kg x (No. of pax).
Furthermore, any discrepancy found in the weights of the passengers, which would be chargeable as per the overweight criteria, the same would be collected prior to boarding of flights.
BAGGAGE ALLOWANCE
Only one baggage weighing a maximum of 5 kgs is allowed per passenger.
It Is not permitted to carry suitcases or any other luggage bags in the helicopter. Therefore, duffle bags are provided by our staff to all passengers on the day of arrival.
In view of our helicopters’ limited weight carrying capacity, we reserve the right to shuffle passengers between helicopters to manage the right weight for safe flying in the hills. Therefore, passengers travelling together may not be accommodated in same helicopter flight.
ARRIVAL DATE
Our Chardham 4N5D Heli-tours are booked departure date wise. However, passengers have to arrive Dehradun one day prior to the departure date. Dehradun complimentary night stay which is provided on the arrival date makes our package a 5Night/6Days tour. The actual flying commences from day 02 of the tour.
SEATING CAPACITY
The maximum seating capacity for our helicopters is 06 passengers + 01 Crew.
INFANTS
Infant below 2 years or 12kg are accommodated free of charge. For verification of age the child, ID proof/birth certificate of the child will be checked.
BAD WEATHER & FORCE MAJEURE DISCLAIMER
Flying in hills are subject to bad weather, and many Force Majeure factors like delayed Air Traffic Clearances/Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), sudden occurrence of technical snag in aircraft, illness of flying crew or late reporting of the passengers at the helipads, among others. Therefore, passengers must be prepared to face any eventuality and inconvenience in case of such scenarios.
CANCELLATIONS POLICY:
If passengers cancel their booking prior or after commencement of tour, following cancellation charges will be applicable –
More than 20 days prior to travel date: 50% of total tour cost.
14 days prior to travel date: no refund
No show: No Refund.
After commencement of tour: No Refund.
FORCE MAJEURE & BAD WEATHER REFUNDS:
Basis of Refund:
Tour Cost: 25% of total tour cost for each unutilized travel sector (Dham), minus INR 15,000 per person toward the flight preparation & ground arrangement charges.
Additional Services: Deduction of any additional services provided at any of the Dhams during the tour of the passengers will be deducted over & above the refundable Tour Cost.
Refund against any unutilized service will not be calculated separately and added to the refundable- amount.
COVID-19 Case, or any National/State Emergency:
In case passengers test COVID positive before the travel, or the Yatra gets called-off by the government, or any National or State emergency is imposed, there will be no refunds applicable.
However, passengers will be provided a Credit Voucher by Heli against the advance paid, which will be valid for one year. It can be utilized against any of our helicopter tours or charter services (for the full amount of the credit voucher), by the passengers or any of their friends/relatives.
BAD WEATHER & FORCE MAJEURE POLICIES:
Where bad weather, technical snags or any force majeure reason beyond Heli Services’ control results in the cancellation of your flight being delayed or cancelled, Heli Services will not be liable in any way for the cancelled or delayed flight. However, refund will be given to clients as per our refunds policy. Any kind of inconvenience caused because of cancellation of flights is beyond the control of the operator. No compensation or reimbursement for accommodation, transportation, meals or any other extra travel expenses done by the passengers shall be offered in the event of cancellation of a flight.
In case tour departure does not take place from Dehradun on Day One due to above reasons, tour will be considered as cancelled and full refund as per our policies will be made.
However, in case the passengers would like to consider taking the tour on the next available date, a fresh booking can be made for the same. Our team will propose the available options to the passengers.
The balance/unutilized amount against previous booking can be adjusted against the fresh booking. And any extra costs that would be accruing, will have to be borne by the passengers.
In case the tour departs from Dehradun as per schedule but gets disrupted, while the tour is ongoing, our team will propose the possible revised itinerary within the scheduled package days, but without any extension of days.
Any extension, proposed by the passengers, in the package will only be considered at an extra cost and subject to operational viability.
In case for 05 straight days flying does not take place, full refund as per our policies will be made to the passengers.
New Chardham passenger(s) scheduled for departure from Dehradun on any respective travel date shall be our top priority, over the back-log passenger(s) of previous days(s).
Additional night halt charges will be payable by the passengers to hotels on direct payment basis, when they get stuck for additional nights due to bad weather/force majeure reasons.
Heli may not fly to Harsil/Jhalla, in case of turbulent wind conditions – which is often in the Harsil valley after 1200 Hrs.
If any passenger(s) require ferry flights to be operated for them in emergency, cost for the same will be charged to the party @ INR 1,10,000/hr. plus GST.
While the tour is ongoing, if any group demands to cancel their tour mid-way, the arrangement of transportation will be done by Heli, however, cost for the same will be borne by the passengers on direct payment basis.
Any increase in government levies or taxes, after the confirmation of booking, will be extra chargeable to the passengers. Payment against the same will have to be made before the commencement of tour.
DISPUTES
Disputes as to legality, interpretation, application or performance of service or any of its terms and conditions shall be governed by the laws of Delhi Jurisdiction.
Bookings will be taken, considering there is acceptance of the above-mentioned terms & conditions by the party.
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